Shipping & Delivery Policy

Last Revised: July 25, 2025

This Shipping & Delivery Policy explains how orders are prepared, dispatched, tracked, and delivered. It also sets out the responsibilities that may apply when delivery interruptions, address issues, customs charges, or lost shipments occur.

1. Preparing Your Order for Dispatch

After an order is submitted, our warehouse team normally completes processing and hands the parcel to the appropriate carrier within 3 business days.

Before dispatch, an order may go through several operational steps, including verification, product inspection, packing, and transfer to the shipping provider.

Orders submitted on a Saturday, Sunday, or public holiday will begin processing on the next applicable business day.

2. Delivery Estimates and Shipping Charges

Once your parcel has left our facility, the expected transportation period is:

Transit estimate: 10–20 business days

A fixed international shipping charge of USD $5.99 per order applies to worldwide deliveries.

Taking both warehouse processing and transportation into account, customers should generally expect the full order journey to take approximately 13–23 business days.

These periods are estimates rather than guaranteed arrival dates.

3. Circumstances That May Affect Delivery

Although we aim to have orders delivered within the stated timeframe, transportation can occasionally be affected by events that are outside our reasonable control.

Examples include:

• Customs inspections or clearance procedures

• Interruptions to carrier operations

• Transportation or logistics delays

We cannot accept responsibility for delays resulting from these external circumstances. We appreciate your patience when such situations occur.

4. Tracking Your Shipment

When your order is dispatched, we will send a shipping confirmation email containing the applicable tracking number.

Shipment progress may be checked through:

www.17track.net

Carrier databases do not always update immediately after dispatch. After receiving your shipping confirmation, please allow several business days for tracking information to begin showing new activity.

5. Orders Sent in Multiple Parcels

Purchases containing several products may occasionally be fulfilled from more than one location.

For operational efficiency and to help items move toward their destination sooner, products within the same order may therefore arrive in separate packages.

Each parcel will have its own tracking number. Whenever an individual package is dispatched, a separate Shipping Confirmation email will be issued with the corresponding tracking details.

6. Requests to Change an Order

Any request to amend an existing order must be made promptly.

This includes changes involving:

• Delivery or recipient information

• Product size

• Product color

• Quantity

• Other order details

Changes can only be considered before the order has been processed for shipment. For this reason, we strongly recommend contacting our support team immediately and, where possible, within 12 hours after placing the order.

When requesting an amendment, please provide:

• Your Order Number, for example 071SHOP-123331

• The email address associated with the order

• A clear explanation of the change you are requesting

We will make reasonable efforts to accommodate eligible requests. However, once an order has entered the fulfillment process, we cannot guarantee that any modification will still be possible.

7. Failed Delivery Attempts

If a carrier cannot complete delivery, the parcel will generally be held at a nearby carrier facility.

Customers should first contact their local delivery provider using the shipment tracking number to request another delivery attempt or arrange collection.

We are not responsible when a package is returned because:

• The customer supplied an incorrect or incomplete address, or

• The parcel was not collected within the required period

Customers are therefore responsible for ensuring that their shipping information is correct and for responding to carrier collection requirements when applicable.

8. Tracking Activity During Transit

Temporary gaps in tracking updates can occur while a parcel is moving through the carrier network and do not necessarily indicate that the shipment has stopped moving.

As a general reference, if the tracking record shows activity within the previous 7 days, the shipment should still be considered in transit.

If the tracking page has shown no new activity for more than 7 consecutive days, please contact our support team so that we can assist further.

9. Packages Believed to Be Lost

If a shipment has remained without tracking activity for more than 7 days and you believe it may have been lost during transit, please contact us.

Our team will open an inquiry with the relevant shipping provider.

If the carrier subsequently confirms that the parcel has been lost, we will send a replacement order without any additional charge.

Please note that this protection does not apply to shipments that the carrier has officially recorded as “Delivered.”

Once tracking confirms successful delivery to the address supplied with the order, we are not responsible for a package that is subsequently misplaced, lost, or stolen.

10. Where We Ship and Where Orders May Originate

International Delivery

We provide shipping to destinations worldwide.

In the uncommon event that our logistics network is unable to provide service to a particular country, we will contact the affected customer promptly so that alternative arrangements can be considered.

Fulfillment Locations

To support our product range and international operations, orders may be dispatched from fulfillment facilities located in:

• The United States

• Canada

• Australia

• The European Union

Certain products may also be shipped directly by our manufacturing partners.

As a result, different products within one purchase may originate from different locations.

11. Additional Shipping Conditions

By submitting an order through our store, you acknowledge and agree to the following shipping conditions.

Estimated Transit Periods

All processing and delivery periods shown in this policy are provided as estimates only. They do not constitute guaranteed delivery dates.

We are not responsible for shipment delays arising from customs procedures, carrier operations, or other circumstances beyond our control.

Import Charges, Customs Fees, and Taxes

Any customs charge, import duty, tax, or similar fee imposed by authorities in the destination country is the responsibility of the buyer.

These charges are separate from both the product purchase price and the shipping fee and are not included in either amount.

Responsibility for Shipping Information

Customers must provide a complete and accurate delivery address when submitting an order.

We cannot accept liability for packages that are lost or returned because the shipping details supplied by the customer were incorrect or incomplete.

Shipments Confirmed as Delivered

Our shipping responsibility ends once the carrier's tracking system confirms successful delivery of the parcel.

We are not liable for packages that are lost, misplaced, or stolen after the carrier has recorded the shipment as delivered to the address supplied with the order.

Contacting Customer Support

For questions relating to shipping or delivery, please email:

support@modntable.com

To help us review your request efficiently, include:

• Your Order Number, for example 031SHOP-1938

• The email address used when placing your order

Providing both details will help our support team locate the relevant purchase and respond more efficiently.