Customer Help & Frequently Asked Questions

This page provides useful information about checkout, payment, delivery, order adjustments, and assistance after your purchase has arrived.

Should you need help with a matter not addressed below, contact our customer service team at support@modntable.com. Please provide your Order Number together with the email address associated with your purchase so that we can locate your order and assist you efficiently.

Checkout & Payment Information

Where do I enter my discount code?

Promotional codes can be redeemed at checkout regardless of whether you plan to pay through PayPal or with a credit/debit card.

To use your code:

1. Choose the product you would like to order and add it to your shopping cart.

2. From the cart page, select “PAY WITH DEBIT/CREDIT CARD” to access checkout. This step applies to both PayPal and card transactions.

3. On a mobile device, tap “Show order summary” to reveal the field for entering a discount code.

4. On a desktop browser, the promotional-code field can be found on the right-hand side of the checkout screen.

5. Enter the applicable code and apply it to your order.

6. After the discount has been accepted, proceed with payment using PayPal or your card details.

What payment options can I use?

Customers may complete their purchase using a variety of secure payment methods. Available options include:

• PayPal

• Visa

• MasterCard

• American Express (AE)

• Diner’s Club

• Most widely used debit and credit cards

• Apple Pay

• Google Pay

How is the shipping charge determined?

For worldwide delivery, the standard shipping charge is generally USD $5.99.

The amount charged may vary according to the destination of the order or any promotion available at the time. The final shipping cost applicable to your purchase will be displayed at checkout before you place the order.

Delivery Information

Do you deliver to customers outside your home market?

Yes. Worldwide shipping is available.

Our business operates internationally and uses fulfillment locations in different parts of the world. Depending on your delivery address and warehouse availability, our logistics team will generally arrange dispatch from the nearest available fulfillment center in order to facilitate faster delivery.

When should I expect my package?

Once an order has been processed and shipped, the estimated delivery period is 10–20 business days.

How do I follow the progress of my shipment?

A shipping confirmation will be emailed to you after your order leaves the fulfillment facility. The message will include the tracking number assigned to your package.

You can use this tracking number with a universal parcel-tracking service, such as 17track.net, to view shipment progress.

My tracking page has not changed. Is this normal?

Yes. Carrier systems may require some time to register the first movement of a shipment.

Please allow approximately 24–48 hours after receiving your dispatch confirmation before expecting new tracking information to appear.

There may also be periods of several days without a new scan while a package travels between transportation facilities or carrier hubs. This can occur during normal transit.

Why did my order arrive in more than one parcel?

Where an order contains several products, the items may not always be sent together.

To help move products to customers more efficiently, individual items may be dispatched separately from different warehouse locations. In such cases, every shipment will be assigned its own tracking number, and the corresponding tracking details will be emailed to you.

Changes to Existing Orders

Can I correct the recipient name, telephone number, or delivery address?

Requests to amend shipping information must be submitted as soon as possible, as there may be very little time available before processing begins.

Email support@modntable.com immediately and use the following email subject:

Urgent: Address Change

Please include:

• Your Order Number, for example 071SHOP-112938

• The email address connected with the order

• The complete corrected shipping information

If processing has not yet taken place, we will make every effort to update the details.

Once an order has already been shipped, we cannot make further changes to its delivery information. If this happens, you should contact the relevant courier directly to determine whether they can assist.

Can the size, color, quantity, or other item details be changed after ordering?

Requests of this nature are also highly time-sensitive.

Contact support@modntable.com without delay and use:

Urgent: Order Change

as the subject of your email.

Your request should specify:

• Your Order Number, for example 071SHOP-112938

• Your Order Email

• The exact modification you would like us to make

We can make the requested adjustment only when the order has not yet entered the fulfillment stage. The period during which changes remain possible is often very short.

Is order cancellation available?

Cancellation can be arranged provided your order has not yet been dispatched.

Please be aware that a small handling fee may apply when a cancellation is processed.

Orders that have already been shipped are no longer eligible for cancellation.

Assistance After Receiving Your Order

What should I send you if my order arrives damaged?

We apologize if your purchase reaches you in damaged condition.

Please notify us at support@modntable.com so that our customer service team can review the issue. Your message should contain:

• Your Order Number, such as 071SHOP-112938

• The Order Email

• Clear photographs or video showing the damaged item or items

• A photograph showing the shipping label attached to the package

Providing these details will allow us to assess the issue and assist you accordingly.

How should I report a defective product or another quality concern?

We take product quality seriously and regret any situation in which an item does not meet the expected standard.

Please report the concern to support@modntable.com and provide:

• Your Order Number, for example 071SHOP-112938

• Your Order Email

• A clear explanation of the quality problem

• Photographs or a short video in which the defect can be clearly identified

Our team will review the information provided and assist you with the matter.

What should I do if an item is incorrect or something from my order is missing?

If you receive a product that differs from what you ordered, or if an expected product is absent from your shipment, please contact support@modntable.com so that we can investigate.

Include the following information:

• Your Order Number, such as 071SHOP-112938

• Your Order Email

• A photograph or video of the incorrect product, if applicable

• For missing merchandise, a list identifying the item or items that were not received

We apologize for any fulfillment error and will use the information supplied to help resolve the issue.

Order Emails & Notifications

What if no order confirmation appears in my inbox?

Begin by checking your spam or junk mail folder, since automated confirmation messages can sometimes be filtered there.

If you still cannot locate the confirmation, email support@modntable.com and tell us which email address you believe was used during checkout. We will search for the corresponding order and send the confirmation again.

When will my tracking number be sent?

Tracking information is generally issued 1–2 business days after order processing.

If this period has passed and no tracking message has arrived, check your spam or junk folder first. If you are still unable to locate it, contact our customer service team for an order update.