Returns, Claims & Refund Policy

Last Revised: July 25, 2025

We appreciate your purchase and aim to make our after-sales terms straightforward and easy to understand.

If you experience any issue with an order, please contact our customer support team first at support@modntable.com. To help us review your case efficiently, include your Order Number (for example, 015SHOP-1218) together with the email address used when placing the order.

What is your standard policy on returns?

All purchases are considered final sale.

We do not accept returns or exchanges when the request is based on personal preference, including situations such as changing your mind after purchase.

After-sales remedies are available only where:

• A product has a confirmed quality-related problem, or

• The item delivered is different from the product that was ordered

Requests outside these circumstances are not eligible for return or exchange.

What should I do if my order arrives damaged, defective, or incorrect?

If you receive a product with a defect, visible damage, or an incorrect item, please notify us so that our team can review the issue.

Please complete the following process:

1. Check your order promptly

Inspect the product after delivery.

Any eligible issue must be reported to us within 7 days from the date of delivery.

2. Submit the relevant information

Email support@modntable.com and provide:

• Your Order Number, such as 015SHOP-1218

• The Order Email

• A clear explanation of what is wrong

• Photographs or video footage clearly showing the damage, defect, or incorrect product

Clear supporting evidence helps our team evaluate the claim more effectively.

3. Allow our support team to assess the claim

Once your information has been received, our team will review the circumstances and determine an appropriate resolution.

Depending on the outcome of the assessment, the proposed solution may include:

• A replacement item

• A partial refund

• A full refund

The specific remedy will be determined based on the individual claim and the evidence provided.

Can I swap an item for another size or color?

No. We do not provide direct exchanges for size, color, or other preference-based changes.

Replacement products are available only when a claim has been approved because the original item arrived damaged or defective.

This replacement process should not be understood as a general exchange service.

Can I return a product without contacting customer support first?

No.

Do not ship any product back unless our support team has expressly instructed you to do so.

For security and fulfillment-management purposes, all returns require prior authorization.

Any parcel sent back without approval will not be accepted or processed for either:

• A refund, or

• A replacement

Please contact our team and wait for return instructions before sending any merchandise.

How can I get additional assistance?

For any questions regarding an order, claim, refund, or replacement, please contact:

support@modntable.com

When emailing us, include:

• Your Order Number, for example 015SHOP-1218

• The email address associated with your purchase

Providing these details from the beginning is the fastest and most effective way for our team to identify your order and review the matter.

We remain committed to assisting customers with eligible order concerns in accordance with this policy.